Why such a defensive stance? From what I understand, the MS has an obligation to meet for its customers - if I have this worng (as others) then please let me and them know as it will save all this moaning as you put it.
It is sometimes difficult to step away and see things objectively but you will, if you take the time to do so, see that your responses have not engendered buy in from your customers.
The MS has great potential and has delivered great events but your mechanisms to communicate seems flawed at least. If you don't have the answers now let people know and why; and try and advise an alternative timescale which will help assure buy in rather than the "if you don't like it, lump it" attitude you seem to be adopting at the moment."
Quote"I don't see you organising any tournaments" - Trouble is people are not seeing that of you at the moment!