Smart Parts Europe... where customer service died

[Frackture]

Smartparts Service

Originally posted by DELTABEAR
What can I say, I have always found the service levels at Smartparts better than excellent. Phil has always been helpful. I now only use Smartparts for all the equipment bought near enough for the whole team.

Every company has problems and sometimes things go wrong I would have thought that you could have sorted this out by ringing Phil who is always trying to do what he can for you I have found.

Yes things are expencive and sometimes you can get things cheaper else where however you also get what you pay for.

I am not going to rant in a publis forum about the less than effective Paintball comapnies out there because it would go on all day.

Smartparts is either loved or hated by many of the paintball world. Pesonally I love'em great kit and helpfull staff. When I broke my shocker and needed it for the following weekend I had it back fixed at the right time.

Phil, Jay & Donnie are a good at what they do, I would recommend them to anyone.

u cum on here with 1 post and expect peeps to think u r legit?????

u must think we are all stooopid, u work for spe???????

 

[DELTABEAR]

No I do not work for Smartparts I work as a Finance Manager for an Insurance company. I only have one post because I do not usually put anything on these boards usually I post on the PA boards because I ref those events.

By the way we all started off with one post if you can remember. I like Smarparts and there products so I am supporting them on the by putting on the post.

Some what i understand that is what the boards are for. Should anyone have a problem with that it does not worry me.

I play for Delta should anyone believe that this is a spoof post and ref the PA events you canm find us at all the SK4 events and if anyone wants reference please speak to Bully, John Payne, Oliie from Draxxus, anyone at Phoenix, do I need to say more.

 

[John C]

Unfortunately your great experiences with Smart Parts didnt get theBroz his PRV, or stop their lying or their crappy attitude.

 

[hawk eye]

i love smartparts. their great.

 

[hankin]

At the end of the day if you dont like the company dont buy there products. There are too many people on hear that say they hate smartparts but buy their gear( Smart parts hater owns an impulse and was trying out for xtc).

I have not had a problem with smartparts gear but if i see the same product cheaper i will buy it from another shop. I believe the smart parts playing pants are the cheapest on the market at the moe but they seem to be good quality and have lasted longer than my playing gear from another un named brand.

Before you ask i dont work for smartparts or play for their team.

 

[hawk eye]

i shoot an impy and have no problem with them.

 

[Matski]

Don't remember posting this, how old is this thread...

oh and sp suck, generally.

 

[Mario]

Re: Smartparts Service

Originally posted by Frackture
u cum on here with 1 post and expect peeps to think u r legit?????

u must think we are all stooopid, u work for spe???????

says the muppet with 3 posts....

I'll vouch for delta bear, he speaks the truth from his own experiences...

i personally dont have a problem with the european wing as they aint money grabbing ho's - just a subsidary of money grabbing ho's

 

[jinx76]

Originally posted by matski


oh and sp suck, generally.

well ure entitled to your opinion of course but slating a company on a open forum is a bit much if you ask me.

i have absolutly no ties with sp but have received varied service from them in the past this does not mean bad just varied and i have the upmost respect for phil as i know how much flack he gets from sp america and also the fact he has lost a lot of staff over the last couple of months .

so phil keep trying mate and all the haters will shut up eventually and as we all know expensive or not ure product's are the shizniz and ure cust service is second to none there's always one or two who get a bit of bad cust service and wanna broadcast it instead of complaining in person which may well have brought different results i.e apology or even compensation but hey people will burn there bridges.

look forward to seeing you at campaign and heavens gate if you guys there again this year ???

regards and respect

 

[H]

The fact that I PERSONALLY have not been well treated by SPE's customer service isn't really a matter of opinion, it's a fact.

I can't speak for other people and I won't profess that I am, but the standard of service i have received has been sub-standard. We all have our right to complain and broadcast to the world when are subject to problems with other companies, why should a paintball one be any different? The 'buddy-buddy' nature of paintball companies, deep seated in 'ill scratch your back...' ethics is simply not on. All customers are entitled to be treated the same, we are the ones who are paying your wages.

Complaining 'in person' was not a viable option as I am nowhere near SPE and am unlikely to be at a tourney they will be attending in the near future. I made my thoughts perfectly clear while I was on the phone, my fair criticisms fell on deaf ears. I don't give much of rat's about 'burning bridges' with SPE, they did that for me the second that phone conversation ended.

The assumption that there is 'always one or two who get a bit of bad cust service' should not be one that companies adopt. As far as I'm concerned ANY company should aim to go to lengths to make sure the customer is satisfied...this is a basic rule and is how the better companies manage to get regular customers.

I'm not making any blanket anti SP statements, because I'm not going to be a baseless 'hater'. This is my side of the story that I wanted to share.

PS. In other related news, I'm aiming to buy a new marker in the foreseeable future and a New Shocker was one that was shortlisted for selection. Needless to say, recent events have meant that it has been totally removed from consideration.