Okay, earlier this evening I wanted to have a good laugh, so I went to see the markers on the Brass Eagle website. On their site I stumbled across this bit about the Pursuit parks, and it mentioned that paintball is a $500.000.000 business, with approximately 6.000.000 participants (customers). To me this means that the avarage baller spends less then $100 on paintball per year ($83.33 to be exact). Not very impressive!
What this can indicate is that, as an industry, paintball is not very good at customer retention. What do I mean by this? Well, it means that people start off buying gear, and quickly lose interest in the game.
I wonder if these figures include the number of people that rent some gear for the day as part of a corporate outing or something. But even if this is the case I still find the avarage sale (500 million divided by 6 million) to be alarmingly low!
83 Bucks! That's nothing in paintball! Some people easily blow that on paint for a day!
Being a person that has a commercial background, I find these figures disturbing. It indicates, as I said, that as a business we are not doing a very good job at retaining customers. So somewhere between buying that first bit of gear, and progressing to a full blown, kick ass baller there is a huge obstacle that only a small percentage of players can get across.
Anybody out there with suggestions on where we as a business are going wrong? I have my own theories, but I'd like to hear what the rest thinks....
What this can indicate is that, as an industry, paintball is not very good at customer retention. What do I mean by this? Well, it means that people start off buying gear, and quickly lose interest in the game.
I wonder if these figures include the number of people that rent some gear for the day as part of a corporate outing or something. But even if this is the case I still find the avarage sale (500 million divided by 6 million) to be alarmingly low!
83 Bucks! That's nothing in paintball! Some people easily blow that on paint for a day!
Being a person that has a commercial background, I find these figures disturbing. It indicates, as I said, that as a business we are not doing a very good job at retaining customers. So somewhere between buying that first bit of gear, and progressing to a full blown, kick ass baller there is a huge obstacle that only a small percentage of players can get across.
Anybody out there with suggestions on where we as a business are going wrong? I have my own theories, but I'd like to hear what the rest thinks....