Worst paintball company

[NorthIrish]

Sorry TheBroz, but you're wrong.

It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

More info can be found at

http://www.dti.gov.uk/consumers/Fact Sheets/page24700.html

 

[H]

Dude, don't teach me to suck eggs, I work in customer service and know full well the Sale of Goods Act...

I was refering to the 'Lifetime Warantee' which is something that Virtue offer

 

[Fish]

both are sort of true, the customer returns it to the shop, who replace it gracefully, and send the faulty one back to the manufacturer who then refund the shop if it is infact still covered by the warranty, if not, wither the shop is out of pocket, or they will be knocking on your door!

 

[NorthIrish]

I'm assuming if the board broke after only 2 uses then it was less than 6 months old. In this circumstance it was the retailers duty to prove the goods conformed to the contract at time of sale or replace them. From the above it would appear that gizmos did not even make the effort. Something that seems to be quite common.

You're not the only one to have had a job in customer service.

 

[ash22]

I bought a freak barrel off gizmos and they sent me a stock one. Also, i bought a air tank cover and they sent the wrong size and colour so i sent it back and they said they weren't getting any in for 3 months.

 

[Raffles]

Just a note in Just's defence. Always had good service and goods from them. Guess I am one of the million lucky ones .

Same goes for LiPS and WDP and SPE (apart from the delivery charge).

As for Eclipse - I just go in the shop as it's not far from me .

I think everyones experience is different - so you can't blanket a whole outfit because of 1 or 2 instances (the companies concerned wouldn't still exist if it was all their customer base!).

 

[cookie_834]

Its gonna happen isnt it. Companys get hundreds of orders a week, theres always gonna be one bad one that slips through, same with anything

 

[Fish]

everyone complains when something goes wrong... barely anyone recommends or compliments someone when everything goes smoothly; whether we expect good standards or not, we should do the latter more!

 

[Topher [BLACK MERCURY]]

Im glad I havent heard anyone mention Black Mercury yet, I will be reading this thread very carefully over the next couple of days. I agree that if there is a problem with a product then it is up to the retailer to sort it out. The customer deals with the retailer, and the retailer deals with the manufacturer. Most retailers are fairly understanding about problems with their products, afterall, they know they have problems as they hear them everyday.

As with poor delivery times, its usually down to bad communication between supplier and retailer. The retailer will feed the information to the customer that they get from their supplier, if this is wrong it reflects badly on the Retailer through no real fault of their own.

 

[OUTBREAK UK!]

planet eclipse clothign falls to peices i shud know ive warn it for 2 seasons the ego is **** (i shud no i have got one) and i really dont think deadbox can talk cos as billy sed hes cant even think of an origanal logo for his team let alone come up with an opinion worth reading (go and get laid) wether im sponsored or not my opinion is my own if i hated smart parts id come out and say it ... im sponsored by smart parts cos i play for a gd team tht is smartparts sponsored it just so helps that they are an awesome company

smart parts gear is reliable they have an awesome cc at millinium events (deadbox wudnt know about this because he is stuck on teh uk scene withc is sh*t) so before you knock a company experience it first

thats all i have to say ..... enjoi