Good on you for persevering though. I think it's a sorry affair when you can't get much help for something as important as your situation.
I can forgive a company for not bothering to answer questions about a sale for a couple hundred £ etc, I can organise that elsewhere. But in your instance it's much more important to get the help or advice your looking for.
If your still in doubt I'm sure you could post up on here for us for a 'group feedback' advice session sort of thing. I can't say I would be of any use for you but I'm sure someone may be able to help. Just start a thread and see what happens. Some of the companies reps read the forum too so hopefully you may get some advice from them too (no guarantees on that one though)
Thank you for sharing your troubles but I hope you have no more of them in the future.
I can forgive a company for not bothering to answer questions about a sale for a couple hundred £ etc, I can organise that elsewhere. But in your instance it's much more important to get the help or advice your looking for.
If your still in doubt I'm sure you could post up on here for us for a 'group feedback' advice session sort of thing. I can't say I would be of any use for you but I'm sure someone may be able to help. Just start a thread and see what happens. Some of the companies reps read the forum too so hopefully you may get some advice from them too (no guarantees on that one though)
Thank you for sharing your troubles but I hope you have no more of them in the future.