Email update
Emailed them 1hr ago on the above email and got this back
"Hello ,
We are sorry to hear this, we can however get you a replacement that is no problem.
Here are your options, you can send us in your broken one and we can mail you a replacement.
Or
You can email a picture of the one you have cut into 4 pieces.
The replacement can be mailed up and take about 1 week to arrive.
Just let me know which option you would like to do and we can get that taken care of for you.
Thanks
GS
Talk about a quick reply