Bad things about eclispe tech support?etek by a country mile
as for hearing bad things about eclipse tech support, i LOL'd
I am not saying that it is impossible to get a PMR fixed just not as easily as a Etek/Ego, more people would be able to tell if it was a simple fix or send back to planet job.I think you'll find dye offer absolutely superb customer service.
Most dye dealerships will help you out if you are having a problem. Neil from Heaven for example (only if you buy him vodka)
They are dead simple to tech. Just keep the bolt lubed and don't hit it with a hammer and they will just keep going.
I've personally got no experience dealing with Planet about repairs/teching but I've heard both good and bad things about them.