Christ dont send it to planet...it will cost you £20 to send it up there...just get Planet to send you an eye..if the marker is under warranty they may do it for free....take the eye off the marker and send it up to them, let em take a look, give them the serial number of the eblade frame/marker...its inside the grip on the board on a sticker for the frame, on the front mount for the marker...get the new one back and fit it, job done...ive had mine go, thats what they do...some of the older ones were more liable to failure, but Planet have sorted that now, the new ones are much more reliable.