Originally posted by Lo Scannacristiani
Just out of interets whats the longest anybody has had to wait for there gear to arrive off the net?
Just under a year for some JT small soft ear armour from Maxs in Germany! Various emails and phone calls were a waste of time. It was about three months after my last communication before my order magically appeared!
On a serious note I'm the shop manager for Just Paintball down in Reading. I don't deal with Just's internet orders, but I do feel the effects of customers not receiving the items they require/purchased as soon as possible. Believe me, we're as frustrated as you the customer. I'll begin with our defence! Dealing with certain major suppliers is a nightmare. In fact we're more often in the dark than anybody else as to what is actually going on. Despite our best efforts sometimes we just can't get hold of the equipment we require, which leads to delays and frustrated customers. I'm pleased to say the vast majority of our business transactions are smooth and hassle free. However, sometimes mistakes are made, and customers don't receive the service they should be receiving. In such an event we will always do what we feel is required to put a situation right. After all without your business we would not be able to survive as a company.
As John C has already pointed out, it doesn't make sense for small retailers to overload themselves with stock. Paintball products are changing at a stupidly fast rate, as as a result we have to be prepared for that change. If we're not careful we could end up with thousands of pounds worth of out of date stock. A lot like the guys trying to sell second hand Angels in the Classifieds.
Personally I feel the heart of the problem lies in communication. Communication between distributors and dealers, and communication between dealers and customers. We as a company (Just Paintball) have come under fire in the past for our poor communication with customers, and we're very aware of this. As a result we're about to change the way we work, and introduce a person dedicated to keeping customers up to date on their order status. This should end all customer related communication problems, and give you guys a quality service.
No specific names have been mentioned as to which companies are coming under fire here. If anybody has placed or order with Just, and has a problem or query please don't hesitate to contact me. My direct email address is
simon@justpaintball.co.uk.
Thanks, Simon
