Mario mate, no it's not too much to ask for. Being an experienced tournament player, you are fully aware that the player provides all their own equipment and accept that as part and parcel of being a tournament player. BUT.............when you go along as a paying customer, and from what I understand playing a day's rec ball is pretty costly, then simple little things like a couple of bowls of soapy water to help rinse the goggles in to help stop them steaming up, should quite rightly be expected to be made available to the paying customer. I don't suppose there's any chance of you naming the organisation is there? The fact that they were simply too lazy to try and have more staff on hand to help you and your mates' day run as smoothly and enjoyable as possible warrants them being named. From a group of approximately 30 mates, you will always get a few who enjoy it but won't take it up as a hobby, but for what sounds like the whole group to say they won't return shows that the site manager/s are all about making money and don't give a stuff about customers returning to spend more of their hard earned. Maybe the organisation knows something the rest of us don't and have got a secret loyal customer base who think that it doesn't get any better than what they experience when they visit the site in question. No doubt you'll have told your mates that thankfully not all customer sites are run in such a crappy way. Is it any wonder there's fewer players wanting to make the step up to our already struggling tournament scene, when cowboys like this are all they know?