Royal Mail

[Stokecity_m]

Ok heres the story -

Sent my DM5 to be serviced at Heaven(speacial deleivery - insured to £500), got asked to call them this morning.
Royal Mail have dropped and damaged the marker( waitng for heaven to comfirm it's not repairable).

So just wondering if this has happened to anyone else, and the out come from claiming compansation.

Cheers

 

[conion92]

what was your packaging like? for it to get damaged

 

[Stokecity_m]

packaging was fine - heaven said it's clearly been drop by royal mail as there is a hole in the box.

Was covered in bubble wrap and put in a cardboard box

 

[conion92]

you`ll need heaven to send you an estimate of the damage, and a letter to say it was damaged on arrival at heaven, then send that to royal mail, they pay up within a month

 

[Stokecity_m]

a month that makes me sad.

cheers for the info - going to ring royal mail later to confirm .

 

[gambo47]

One month?

I had to wait two and half months last time I got paid for lost items! lol

Good luck..
G

 

[RainbowShooter]

DM5? Just tell them it was a DM7 and see what happens

 

[conion92]

DM5? Just tell them it was a DM7 and see what happens

they will want pics of the damage or the actual gun, before they pay up

 

[RainbowShooter]

they will want pics of the damage or the actual gun, before they pay up

Worked for me in the past I'm joking mate don't risk them not paying out.

 

[Stokecity_m]

yeah heaven are sorting pictures - i want at least £200 if it's replaced as someone was going to buy it off me for £190 after a service.

i had it forsale not long ago - it's in near mint condition (well it was )

looks like no balling for me for a while