Pulse breakage

[andyrik]

My feedneck broke for my DXS pulse. Only had it a week. so much for bulletproof. anyone know what im to do as the shells arent available anywhere. I heared about sending the broken shells back to Draxxus. That possible?
Cheers
AnDy

 

[pocoyo]

get on to where you bought it from.
mine broke and lips replaced it no problem.

 

[andyrik]

does anyone have any contact numbers for draxxus and an adress. Iv been reading it can be sent back (the shell)
AnDy

 

[mett]

does anyone have any contact numbers for draxxus and an adress. Iv been reading it can be sent back (the shell)
AnDy

opie@procaps.com - customer service for Draxxus.

 

[Dark Stranger]

My feedneck broke for my DXS pulse. Only had it a week. so much for bulletproof. anyone know what im to do as the shells arent available anywhere. I heared about sending the broken shells back to Draxxus. That possible?
Cheers
AnDy

If you purchased new or have a reciept it will get swapped out for new shells.

 

[andyrik]

Just to let you know, i contacted Draxxus in the US (thanks to skype )
They said send it back and it'll be replaced.
apparently, there are alot of problems
will still cost me postage
damn
oh well
AnDy

 

[paintball paul]

The main reason the feednecks break is people keep over-tightening them. You really should make sure that the pulse is able to move on the marker without too much force (Not so loose that it falls off the marker, but not so tight that you can't move it).

I'm not saying that you did overtighten it, but this isn't the first time it has happened. I dealt with about 30 broken Pulses whilst I was in Toulouse and I kept re-iterating that point to the customer.

 

[Spike]

My feedneck broke for my DXS pulse. Only had it a week. so much for bulletproof. anyone know what im to do as the shells arent available anywhere. I heared about sending the broken shells back to Draxxus. That possible?
Cheers
AnDy

Andyrik - I have replied to your PM - I apologise for it taking a few days as I was in India the last week and only got back today..

Paul is quite right the feedneck being overtightened is the biggest cause of this. Make sure the loader is able to turn on the gun. Polycarbonate when crushed in this way gets tiny fractures in and eventually it breaks.

If you return it to the store you purchased it from they will be happy to replace the loader shell.

US guys please contact the DXS Pulse Technical Assistance Desk

Email: support@dxspulse.com

Phone: 571 261 3377


Euro guys if you get any problems then please contact me.

 

[SwissTony]

Is the feedneck made out of different material to the body which seems to be able to knock a nail in?

 

[paintball paul]

SwissTony - No, the feedneck is made of polycarboante. As Spike says, polycarbonate fractures when crushed too much (Example being an overtightened feed neck).