On the face of it I'd say Delta Force are doing what a lot of fields and sites should be doing.
Their website looks great. They create content that sells paintball. They have clear information and after our site visit yesterday we were pretty impressed by the whole thing. If I was a punter, so to speak, I'd love to play a site like that. First place we ever played was a smelly field with a few hay bails and some pallets. And we loved it. Delta Force sites have buildings, buses, tanks, helicopters... they have enough stuff there to help you create your own fantasy scenarios. Staging areas look great too.
So if having a smart brand, clear information, great places to play and offering a proper good paintball experience is bad for the sport, we've got very skewed vision of what good for the sport means.
I didn't like the call centre. Helpful yes, but I just wanted to speak directly with someone, but I guess that's the nature of a big, efficient business.
And yes, not everyone working for them knows that much about paintball, but a lot of young guys working in bars at the weekends probably don't know how bourbon is made.
And no, I don't work for them. Just saying what I saw.