Deluded stories? Just how many people have to give accounts of being screwed over before you (and others) stop claiming it's just "delusional stories".
I mean if you regularly go to a sandwich shop and someone claims they got food poisoning you might ignore it cause everyone else seems happy, then someone says how they were ripped off but again everyone else is happy so you ignore it.
But this is more like there has been an outbreak of food poisoning, they advertise on their boards that they do foot long sandwiches but never actually give you the full 12inches, the customers giving reviews of bad service are just called "haters", the suppliers announcing publicly that bills arnt being payed, the landlord saying the place is filthy and the company owner keeps folding the business only to come back with a slightly different name to dodge paying bills. but don't worry, this is all just standard business practice and people spouting "deluded stories"