Need some advise
Sold a mini to a member advised him that the marker would need to be adjusted/ Chrono due to me cleaning/lubing bolt. Member pmed me saying he done this and the marker was firing fine and he was happy.
The next day the same member has pmed me saying the marker is now not working. The issues he has told me sound to me and a Kee tech that i know user error
I have offered to send him new parts as this will sort the issues out
How do i stand with a refund as this marker was working when i sent it and i have ppl to confirm this and i also have a Pm from him saying he is happy and the marker is all working.
People that know me and have brought stuff off me know that this is not the norm for
Any help would be good
Rich
Sold a mini to a member advised him that the marker would need to be adjusted/ Chrono due to me cleaning/lubing bolt. Member pmed me saying he done this and the marker was firing fine and he was happy.
The next day the same member has pmed me saying the marker is now not working. The issues he has told me sound to me and a Kee tech that i know user error
I have offered to send him new parts as this will sort the issues out
How do i stand with a refund as this marker was working when i sent it and i have ppl to confirm this and i also have a Pm from him saying he is happy and the marker is all working.
People that know me and have brought stuff off me know that this is not the norm for
Any help would be good
Rich