okay first off, sorry if this is in the wrong section, i couldn't find an 'off topic' type place.
so i bought a proto camo tip from fat bobs paintball via there website, i;m sure you've all heard of the place. i paid via paypal, now i recieve the item only its not the proto its the dye tip. i can appreciate whats happened here as i've been left a not on the invoive reading 'no proto - upgrade t dye'.
the thing is, i have a proto pmr camo, so the dye tip would look absolutely riidiculous on the end of this marker, not only that but i wasn't told the proto tip was out of stock, if i had have been advised there was no chance of getting the item i actually paid for, i'd have declined the gesture and saved the hassle.
i sent an email to fat bobs paintball, to which i got no response to so after 2 days i open up a dispute via paypal stating wrong item sent, just keeping this official to protect myself.
i simply copy the email in the paypal message and sned the dispute. i recieve a reply along the lines of, 'return the item and we'll refund you for the item and the postage back to us'. brilliant, or so i thought. 10 days after posting the barrel off i'd not heard a word, or recieved any money.
2 days ago i visited the resolution centre in paypal and sent another message through there asking whats going on. (paypal say to keep all comms through the resolution centre so any claim can be fully investigated). and still nothing, so 12 days after initially posting the barrel back to fat bobs i'm still out of pocket, i obtained proof of postage and it was sent recorded, so someone has signed for it. my name, address and order number were included in the package i sent back.
what can i do now? i have to wait unil the 14th Aug before i can raise the dispute to a claim, but i'd rather this all get sorted before it comes to that.
i have ordered from fat bobs paintball before, and aside from the postage costs been far too much i've not had a problem.
example of the postage issue, the barrel sent to me was in its box which was sealed in a turned inside out parcel package that was sent to fabobs from another delivery, then sent to me 1st class recorded at a cost of £2.37. the last item i ordered was a trigger and an ASA and that was £6 p&p too, arrived in the same vein.
i know i'm going to end up out of pocket whatever happens as i won't receive the cost of me posting the barrel back when/if paypal investigate and just refund me what i paid.
maybe someone reading this is a friend/repeat customer and personally knows of andy or bob and can maybe pass a gentle word in their ears to remind them of my situation?
any advice would be greatly recieved, thanks for reading
so i bought a proto camo tip from fat bobs paintball via there website, i;m sure you've all heard of the place. i paid via paypal, now i recieve the item only its not the proto its the dye tip. i can appreciate whats happened here as i've been left a not on the invoive reading 'no proto - upgrade t dye'.
the thing is, i have a proto pmr camo, so the dye tip would look absolutely riidiculous on the end of this marker, not only that but i wasn't told the proto tip was out of stock, if i had have been advised there was no chance of getting the item i actually paid for, i'd have declined the gesture and saved the hassle.
i sent an email to fat bobs paintball, to which i got no response to so after 2 days i open up a dispute via paypal stating wrong item sent, just keeping this official to protect myself.
i simply copy the email in the paypal message and sned the dispute. i recieve a reply along the lines of, 'return the item and we'll refund you for the item and the postage back to us'. brilliant, or so i thought. 10 days after posting the barrel off i'd not heard a word, or recieved any money.
2 days ago i visited the resolution centre in paypal and sent another message through there asking whats going on. (paypal say to keep all comms through the resolution centre so any claim can be fully investigated). and still nothing, so 12 days after initially posting the barrel back to fat bobs i'm still out of pocket, i obtained proof of postage and it was sent recorded, so someone has signed for it. my name, address and order number were included in the package i sent back.
what can i do now? i have to wait unil the 14th Aug before i can raise the dispute to a claim, but i'd rather this all get sorted before it comes to that.
i have ordered from fat bobs paintball before, and aside from the postage costs been far too much i've not had a problem.
example of the postage issue, the barrel sent to me was in its box which was sealed in a turned inside out parcel package that was sent to fabobs from another delivery, then sent to me 1st class recorded at a cost of £2.37. the last item i ordered was a trigger and an ASA and that was £6 p&p too, arrived in the same vein.
i know i'm going to end up out of pocket whatever happens as i won't receive the cost of me posting the barrel back when/if paypal investigate and just refund me what i paid.
maybe someone reading this is a friend/repeat customer and personally knows of andy or bob and can maybe pass a gentle word in their ears to remind them of my situation?
any advice would be greatly recieved, thanks for reading
