Forgive me if I'm wrong....
........but doesn't the "Consumer Protection (Distance Selling) Regulations 2000" specifically chapter 19 just state (in legal mumbo-jumbo) that if the goods aren't provided within 30 days of payment taking place, then the purchaser is entitled to a refund?
Which has already been offered to those who wish to take it?
Now, don't get me wrong, I'm not jumping on anyones side, and am more than ticked off that copies of the DVD went out to Germany rather than being posted out to pre-orders (if that is, indeed actually what happened).
However, this was (from Campaigns point of view) a totally new exercise, done blind. How many other dvd's have they made. There are always a whole world of un-knowns in new projects.
Example - someone who has played paintball a few times wants to set up a field - they've never worked at, or run, a field.
They think, right, what do we need, some woods, and some markers.
They then remember about putting bunkers in fields, and getting gas for the markers. And buying and sorting overalls. And making sure they have enough spares for the markers. And goggles. And toilet roll.
Then, just when they think they're ready, they need to set up an office. Oh, and sort out how to provide lunch for the customers.
Basically (wow- there's a point after all that wibble!
) there are always a whole host of hidden complications, which increase time needed.
Unless of course, someone who's doing the complaining is a full time dvd producer, in which case knows it's only supposed to take two weeks to do, and can legitimatley whinge?
As I say to people who complain about marshalling standards - don't knock it till you've tried it
